"Server not responding" is the most common thing players report, and it can have several causes. Check connection works out which one it is in a few seconds.
Run the check
- Open Game installs.
- On your game's card, click Check connection.
The panel then checks four things:
- Running: is the game server actually running?
- Listening: is it using the port players connect to?
- Windows Firewall: does Windows let players in on that port?
- From outside: can our network reach the port over the internet?
What the results mean
Players can connect. Everything checks out. Click Copy address and share it with your players.
Not running. The game server isn't running. Click Start in the box, give it a minute, then click Check again.
Running, but not on port … The server may still be starting. If this stays, its config uses a different port from the one the panel expects. Open the Server log to check.
Windows Firewall is blocking players. Click Open the port. The panel adds the firewall rule for you and checks again.
Something else is blocking it. Windows lets the traffic through, but it still can't be reached from outside. This usually means another firewall or security program on the server. Click Contact support. The details are copied for you to paste into a ticket.
Good to know
- FiveM and RedM also check the txAdmin port, so you know if the txAdmin web page is reachable.
- We can only test TCP from outside. If your server only uses UDP (some Rust, ARK and similar servers do), the panel says it can't be tested from outside, and the inside checks are what count.
- Firewall rules opened here are removed again if you remove the game.